CLIA Logo
CLIA

 

California Lodging
Industry Association

1017 L Street #527
Sacramento, CA 95814-3805

Toll Free: (800) 637-4664
Direct: (916) 925-2915
Fax: (916) 686-1321
E-Mail: info@clia.org
 

 
Frequently Asked Questions (FAQ)
 

General Membership

When is my CLIA dues investment due?
How are CLIA dues calculated?

CLIA HelpLine

What is the HelpLine
What kinds of questions may be answered by calling the CLIA HelpLine?
I’m a member and I can’t remember my password. How can I retrieve it?
I would like to make changes to my member listing on this site. How can I do this?
I wish to renew my membership with CLIA. Can I accomplish this on CLIA’s website?
My browser asks me if I want to allow cookies on my computer. What is a cookie and what should I do?
This web site looks strange in my browser or does not fit within the browser window. What can I do to fix this?
I have received a JavaScript error on a page within this site. How can I resolve this issue?
How does the California Lodging Industry Association use my personal and business information?


General Membership

When is my CLIA dues investment due?
The CLIA dues investment cycle is from July 1 to June 30 of each year. When a member joins CLIA, the property pays for one full year of dues, and when the second year starts they are sent a prorated invoice to put them on the regular invoicing cycle.


How are CLIA dues calculated?
CLIA dues are based on number of rooms for a lodging property and a flat rate for Associatemembers. Please visit the Membership section at www.clia.org for appropriate dues information.

CLIA HelpLine

What is the Member Services HelpLine
The HelpLine is a valuable resource offering information and guidance to members with concerns or questions regarding innkeeping law, wage and hour issues, regulatory issues, labor laws, marketing tips, tax liabilities and other related questions. Contact CLIA's HelpLine by phone at (800) 637-4664 or helpline@clia.org.

What kinds of questions may be answered by calling the CLIA HelpLine?
The CLIA HelpLine offers timely response and reliable counsel to members in the areas of wages and hours, labor law, regulatory issues including ADA and Prop. 65 and other issues pertaining to the operation and management of lodging properties in California. Members can also access answers to questions on many of these topics, by visiting the Resources section at www.clia.org.

I’m a member and I can’t remember my password. How can I retrieve it?
You can retrieve your password by contacting our office or by submitting the Password Request Form. The password will be sent to the email specified on the online form once your membership status is verified.

I would like to make changes to my member listing on this site. How can I do this?
To modify your web listing, you have two options. The first is to contact our office directly and notify a representative of the changes you wish to make. Secondly, you may complete the Modify My Listing online from within the Members Only section. Changes may take 24 to 48 hours to become active.

I wish to renew my membership with CLIA. Can I accomplish this on CLIA’s website?
We are currently working on implementing payment processing features on this site. Soon you will be able to renew memberships online as well as purchase materials and manage your account (membership).

My browser asks me if I want to allow cookies on my computer. What is a cookie and what should I do?
A cookie is a simple mechanism that allows your web browser and/or a web server to remember and store information for a variety of purposes. This website (www.clia.org) utilizes cookies solely for the purpose of “remembering” your username and password if you check the “Remember My Password” checkbox below the username and password fields. If you wish to enable this feature you should click “Yes” or “Accept” when prompted to do so by your computer. Otherwise, click “No” or “Decline”. Read our Privacy Statement for more information.

How does the California Lodging Industry Association use my personal and business information?
CLIA is committed to keeping your information secure and private. We do not release or sell your information to external entities. For a detailed statement, read our Privacy Statement.

This web site looks strange in my browser or does not fit within the browser window. What can I do to fix this?
This site is best viewed at screen resolutions of 800x600 or higher. Consult your operating system documentation for instructions on how to change screen resolution and other properties.

I have received a JavaScript error on a page within this site. How can I resolve this issue?
Certain items on the site require Version 5.0 or later browsers. Both Microsoft and Netscape offer the newest versions free of charge. To download the current version of Microsoft Internet Explorer, click here. To download the newest version of Netscape Navigator, click here.


 
 

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